- In News
- Posted October 10, 2016
It has come to our attention that the latest Windows 10 Security Update can cause PDFFactory5 to become corrupt and unusable. NOTE: PDF Factory is used for archiving and file creation for emailing throughout the RealOz program, so if effected your emails and archiving will not create.
You can test whether your PC has been effected by this issue by browsing to Control Panel>Printers and Faxes> Right click on PDF Factory > Printing Preferences
A corrupt installation of PDF Factory will cause the Printers and Control Panel folders to close unexpectedly when the above is clicked. If the Printing Preferences window opens without fault then it is functioning correctly.
To repair your PDF Factory browse to Control Panel> Programs and features> uninstall PDF Factory.
Once uninstalled, you can reinstall using the link below.
Close RealOZ and reopen to reset the defaults for PDF creation.
If you have any difficulty or require assistance with this, please log a support case via LIVEassist